Welcome to Livinaa (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate platform, including our website and mobile application (collectively, the “Service”).

By using Livinaa, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us when you:

• Create an account (name, email address, phone number, password)
• List a property (property details, images, location, pricing)
• Search for properties (search criteria, preferences)
• Contact landlords or property owners (inquiry messages, communication history)
• Update your profile (bio, profile picture, verification documents)
• Use our live chat feature (messages, support inquiries)

1.2 Automatically Collected Information

When you access our Service, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Location data (with your permission, for property search and listings)
• Cookies and similar tracking technologies

1.3 Property Information

For landlords and property owners, we collect:

• Property details (type, size, amenities, condition)
• Property images and documentation
• Location and address information
• Pricing and availability information
• Property verification documents (when applicable)

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

• Create and manage your account
• List and display properties on our platform
• Connect landlords/property owners with tenants/buyers
• Process inquiries and facilitate communication
• Provide customer support through live chat and other channels

2.2 Platform Improvement

• Analyze user behavior to improve our Service
• Develop new features and functionality
• Personalize user experience and recommendations
• Monitor and prevent fraud and abuse

2.3 Communication

• Send transaction confirmations and updates
• Provide property recommendations and alerts
• Send promotional materials (with your consen